Case Management

  WIA 167 program guides participants through a holistic case management system.  Our case management system employs a customer-centered, goal-oriented design.  This design is to motivate and guide the customer through the training and employment process.  Offices are typically staffed by a regional manager, case manager, and program assistant, who work together with each customer as a Case Management Team to develop, coordinate, implement, and monitor his/her progress through the program.

  Case managers assist customers in the development and the implementation of an individualized employment plan. 

  While some services are provided in a group setting, such as orientations to program services, customers receive the vast majority of services in personalized, one-on-one settings, such as assessments to fully explore the customer’s needs, abilities, resources, and goals.  This personalized attention is carried into the development of the individual Employment Plans (IEP) for customers who want additional intensive, training, and/or other related services.  Case Managers and customers work together in private sessions to develop an IEP that is crafted to meet that customer’s life situation and goals. 

Individual Employment Plan (IEP)

  Following a customer’s enrollment in the program and completion of  assessments, an IEP is developed for other intensive, training and related assistance services to meet the customer’s employment and/or educational goals, and personal and family needs, to attain economic self-sufficiency in his/her chosen occupation.

  Through this process, each customer will identify short and long-term work goals. The goals chosen and the skills needed to reach those goals will guide action plans.

  The IEP represents a commitment by the customer and her/his case manager. IEP also guides the customer’s pace and direction through the program.

Support Services

  Emergency assistance continues to be an important component in our program design that addresses urgent needs such as medical, housing and/or food support. 

  We connect our customers and their dependants to an array of community resources, social delivery agencies and other WIA services in order to move them towards economic prosperity and expanded opportunities. 

  Our program design includes a referral system and follow-up services, they include: