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Case
Management
WIA 167
program guides participants through a holistic
case management system. Our case management
system employs a customer-centered,
goal-oriented design. This design is to motivate
and guide the customer through the training and
employment process. Offices are typically
staffed by a regional manager, case manager, and
program assistant, who work together with each
customer as a Case Management Team to develop,
coordinate, implement, and monitor his/her
progress through the program.
Case managers assist customers in
the development and the implementation of an
individualized employment plan.
While some
services are provided in a group setting, such
as orientations to program services, customers
receive the vast majority of services in
personalized, one-on-one settings, such as
assessments to fully explore the customer’s
needs, abilities, resources, and goals. This
personalized attention is carried into the
development of the individual Employment Plans
(IEP) for customers who want additional
intensive, training, and/or other related
services. Case Managers and customers work
together in private sessions to develop an IEP
that is crafted to meet that customer’s life
situation and goals.
Individual Employment Plan (IEP)
Following a
customer’s enrollment in the program and
completion of assessments, an IEP is developed
for other intensive, training and related
assistance services to meet the customer’s
employment and/or educational goals, and
personal and family needs, to attain economic
self-sufficiency in his/her chosen occupation.
Through this
process, each customer will identify short and
long-term work goals. The goals chosen and the
skills needed to reach those goals will guide
action plans.
The IEP
represents a commitment by the customer and
her/his case manager. IEP also guides the
customer’s pace and direction through the
program.
Support Services
Emergency
assistance continues to be an important
component in our program design that addresses
urgent needs such as medical, housing and/or
food support.
We connect our
customers and their dependants to an array of
community resources, social delivery agencies
and other WIA services in order to move them
towards economic prosperity and expanded
opportunities.
Our program design includes a referral system
and follow-up services, they include:
- Referral to DSHS and
assistance completing required applications
and documents (i.e. food stamps, TANF, etc.)
- Translation services
- Referral to GED, ESL,
and other educational services
- Referral to One-Stop
Centers in service regions
- Other training
institutions
- Mental health agencies
- Legal services
- Child care services
- Nutritional services
- Medical services
- Transportation services
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